It’s an understatement to say COVID-19 is disrupting business – especially during a prolonged lockdown. But from the beginning, it has changed the way many businesses operate. Much of this change is due to remote working or a hybrid of remote and onsite working.
Remote working doesn’t work well for call centres or businesses who handle a large number of calls. In our case, during the national lockdown of 2020, our customers were ringing reception. They were then transferred to one of our customer support team members who were using their personal mobile phones to take business calls.
It really wasn’t satisfactory so I wanted to find a better solution.
Luckily for me, I’d started transferring our old phone system into a new cloud-based one just as the big Sydney lockdown began. It’s called 3CX and has transformed our business. That’s why I want to tell you about it.
7 Benefits of 3CX cloud phone systems
Here are my 7 favourite features of 3CX
Benefit 1: It’s so flexible we can roll it out to sole operators or large organisations and it will scale easily as a business grows.
Benefit 2: Staff can work remotely anywhere there is internet access because 3CX operates from their computer or laptop. All they need to do is plug in their headset.
Benefit 3: We can integrate the system with our CRM so we know who is calling. If I wish, I can even monitor the duration of customer calls and which staff members are available to take the next incoming call.
Benefit 4: From a client’s perspective, it’s like we are sitting in the office. The whole thing is absolutely seamless.
Benefit 5: My team can use their personal mobiles to call customers without disclosing their private phone number.
Benefit 6: For customers who rely on Facebook marketing, they can answer Facebook enquiries faster as well as transfer chats to their most qualified team members.
Benefit 7: The 3CX phone system is great for customers with multiple locations because their entire operation only requires one phone system. And, it’s not just for phone calls. 3CX also provides web conferencing and live chat.
Authorised suppliers for 3CX Now that you know we are raving fans of the 3CX cloud-based phone system, we’re also happy to share that we are Certified Providers and Authorised Suppliers of 3CX. If you think a cloud-based phone system may be useful for your business, or if you have any questions about how we integrated 3CX into our operations, get in touch.
